Effective Date: 07/07/2025
Last Updated: 07/07/2025
Website: www.thepassionfashion.com
Email: support@thepassionfashion.com

1. Overview

At The Passion Fashion (TPF), customer satisfaction is at the heart of everything we do. As we operate through a print-on-demand (POD) model, all products are made to order. While we do not offer returns or refunds for change-of-mind or sizing issues, we gladly accept replacements for eligible cases listed below.

2. Eligibility for Replacement

You can request a replacement if:

  • You received a damaged or defective product
  • The product has printing issues (blurred, faded, incorrect placement)
  • You received the wrong product (different design, color, or size)
  • The product is torn or spoiled during delivery

3. Conditions for Valid Claims

To be eligible for a replacement, you must:

  • Raise the issue within 5 days of receiving the product
  • Share a clear unboxing video showing the damage/wrong item
  • Provide your Order ID and relevant images/videos

📩 Send your claim to:
support@thepassionfashion.com or
thepassionfashion7@gmail.com

4. Non-Returnable Items

Due to the personalized nature of POD products, we do not accept returns or refunds for:

  • Customer errors in size, color, or design selection
  • Minor color variations (due to screen differences)
  • Delayed deliveries caused by logistics partners or customer unavailability
  • Sale/discounted items (unless damaged)

5. Refunds Policy

We do not issue refunds. If your complaint is valid, you will receive a free replacement for the same product. We do not offer:

  • Store credit or gift cards
  • Exchanges for different products
  • Monetary refunds to bank accounts

6. Replacement Process

Once your claim is approved:

  • A replacement order will be processed within 2–3 business days
  • You will receive an email confirmation with tracking details
  • No additional shipping or product cost will be charged

7. Who Covers Return Shipping?

  • For valid replacement cases: TPF will bear the shipping cost
  • If a product return is required (rare cases), we will guide you through the return pickup or label process

8. Cancellations

  • Orders can only be cancelled or modified within 30 minutes of placing the order.
  • After 30 minutes, the product enters production and cannot be altered or refunded.

9. Contact Us

For any refund, return, or shipping-related queries, contact our customer care team:

📧 support@thepassionfashion.com
📧 thepassionfashion7@gmail.com
🕘 Monday – Saturday: 10:00 AM to 5:00 PM

10. Policy Changes

TPF reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page with a new “Effective Date.” Continued use of the Site after updates constitutes your agreement to the revised policy.